Effective date: 20 April 2026
Last updated: 20 April 2026

1. About this policy

EEPM PTY LTD trading as DemoEx (ABN to follow) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website (demoex.com.au), contacting us, engaging our services, or interacting with us on social media, you agree to the collection and use of your information in accordance with this policy.

2. Who we are

DemoEx (operated by EEPM PTY LTD) provides demolition, excavation, asbestos removal and electrical services in the Illawarra, Wollongong, Shoalhaven, Southern Highlands and surrounding NSW regions.

Business name: EEPM PTY LTD T/as DemoEx
Contact email: john@eepm.co
Phone: 0457 336 639
Website: demoex.com.au

3. What personal information we collect

We may collect the following categories of personal information:

Contact information: name, email address, phone number, postal/site address.
Job and quote information: site details, scope of work, photos and videos of the site or job, quote responses.
Payment information: billing details and invoice records (payment is processed securely by our accounting provider).
Website usage data: IP address, browser type, pages visited, referrer, and similar technical information collected via cookies and analytics tools.
Social media interactions: information shared with us through Facebook, Instagram, WhatsApp or other platforms when you contact us or tag us.

4. How we collect your information

We collect your information:

Directly from you — through our website forms, phone calls, emails, SMS, WhatsApp, site visits, and quotes.
From our employees, subcontractors or field staff who document work in progress.
From third parties such as builders, real estate agents, insurers or clients who engage us on your behalf.
Automatically through our website (cookies, analytics) and through social media platforms we operate (Facebook, Instagram).

5. How we use your information

We use personal information to:

Prepare and deliver quotes, jobs and invoices.
Communicate with you about a job, quote, site visit or related matter.
Schedule, document and carry out work on site, including occupational health and safety and regulatory compliance (for example asbestos removal reporting).
Promote our services through marketing, case studies and social media content (see Section 7).
Respond to enquiries made via our website, phone, email or social channels.
Improve our website, services and customer experience.
Comply with legal, tax, insurance and workplace health and safety obligations.

6. Photographs and video

As part of our day-to-day work we take photos and videos of job sites for quality control, safety, project records and promotional purposes. Where an image or video clearly identifies a person, we will ask for consent before publishing it externally. You may request that we remove any image of you or your property from our marketing at any time by emailing john@eepm.co.

7. Social media

We operate Facebook and Instagram pages for DemoEx. When we share photos or videos of completed work on these platforms, the content is governed both by this policy and by the privacy policies of the respective platforms (Meta Platforms, Inc.). We may also use Meta Business tools to manage, schedule and publish posts and to respond to customer enquiries sent through Messenger, Instagram Direct or WhatsApp.

8. Cookies and website analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve the experience. You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Who we share your information with

We may share your personal information with:

Our employees, subcontractors and suppliers who help deliver our services.
Waste facilities, tip operators and regulators where required for lawful disposal of demolition or asbestos waste.
Our accounting, payment, bookkeeping and IT providers (for example Xero and Google Workspace).
Our insurers, legal advisors and professional advisors.
Government and regulatory bodies when required by law (for example SafeWork NSW, the NSW EPA, the ATO).

We do not sell your personal information to any third party.

10. Storage and security

We store personal information electronically in secure systems protected by access controls, encryption where appropriate, and backup procedures. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Some of our service providers may store information outside Australia (for example cloud-hosted services). Where this occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.

11. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law (for example, tax and workplace health and safety records must be retained for set periods). After that, we delete or de-identify it.

12. Your rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of information that is inaccurate, out of date or incomplete.
Request deletion of your personal information, subject to any legal obligations we have to retain it.
Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Ask us to remove any photo or video of you or your property from our marketing.

To make a request, email us at john@eepm.co or call 0457 336 639. We will respond within a reasonable time.

13. Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us first at john@eepm.co so we can attempt to resolve the issue.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at demoex.com.au/privacy-policy. The “Last updated” date at the top reflects the most recent change.